Recently, dekeCommunity member TechyJC pointed out that there was a shift in the audio quality in one of Deke’s courses. I thought it sounded otherworldly, but Deke agreed with John that it just plain sucked. (Actually, as you can see in the conversation, John is more polite than that.)

I want to take a moment to thank John for the heads up and to point out how valuable this kind of information is—especially because, even if we wanted to, there’s no way we could review every bit of dekeVideo that comes out. (And really, we get enough Deke as it is.)

The folks at lynda.com conscientiously put each video through a quality control test before it sees the light of day, but as with any system that has lots of moving parts (and moving people), odd hard-to-spot production issues can sneak through the process. Thanks to John, the lyndaFolk are working on tracking down the source of the off-sounding sound.

I hope by sharing this exchange, you’re inspired to share your feedback, observations, and questions. Be like John and let us know! Maybe we can fix it, answer it, elucidate it, or say, “Uh, we meant to do that.” Whatever it is. But in the end, we love the chance to talk about it.

For fun, here is the conversation that set the fix in motion:

Icky Sound
Submitted by Techyjc on 13 October 2013 - 9:25am

Hi Deke,

Is it me or does some of the video in the Illustrator CC Intermediate course have icky sound? e.g. Chapter 13 - The rich world of strokes. When compared with the video in Chapter 11 - Two containers that give you control, which sounds fine.

Thanks,
John

Odd sound?
Submitted by colleen on 14 October 2013 - 8:27pm

I see what you’re talking about, John. Deke sounds slightly more other worldly in Chapter 13 (although I don’t find it icky so much as supernatural). Sending your comment to the tech folks at lynda. Thanks!

Thank you.
Submitted by Techyjc on 15 October 2013 - 1:58pm.

Hi Colleen,

I watch a lot of tutorials on the iPad, the sound difference and volume can make hearing some of the videos difficult. As for Deke sounding more other worldly, I just thought that was a given (in the nicest possible way ;)).

Thanks again.
John.

No, I’m with you, John
Submitted by deke on 3 October 2013 - 7:33am>

I’m not sure what’s going on. In the initial opening (Chapter 11), the sound is rich, or maybe just amplified. In every opening movie after that, it’s comparatively tinny. As you say, you can hear the difference on a device without headphones even.

I’ll bring this up with the staff. I don’t spend a lot of time watching my own stuff. (I get more than enough of me.) But if this is a consistent issue, please someone let me know.

Never thought about it like that…
Submitted by Techyjc on 31 October 2013 - 9:50pm.

Hi Deke,

Thanks for the response, only just seen it. I’m still working my way through the CC One-on-One courses, I will make a list of any videos with similar sounds issues and submit them via feedback on the Lynda site.

Thanks again,
John.

Thank you, John. And please, fellow dekeCommunitarians, do let us know about anything that seems like it shouldn’t be.